Ian Ramcheran, Director, IT Business Partnership & Planning at Marriott
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Ian Ramcheran


Director, IT Business Partnership & Planning
Marriott

Check out the incredible speaker line-up to see who will be joining Ian.

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Day Two - Tuesday, April 28: The Customer Journey: Preparation, Experience & Building Customer Loyalty

Tuesday, April 4th, 2017


12:10 Capitalizing On Wearable Technology

Imagine a hotel stay free of room keys, credit cards or visits to the reception desk, one where you can enter your room with the flash of a wrist and even pay for meals and other services without having to reach for your wallet. That future has almost arrived.

As wearable technologies such as the Apple Watch and Google Glass enter the market, hotels will have to integrate these devices into the user experience. Join Marriott's Ian Ramcheran for an engaging presentation which will explore the potential for these technologies in transforming the guest experience.

Marriott is a globally recognized travel industry/hospitality leader and through innovation & leveraging emerging technology, the company seeks to set the standard for a connected guest experience. Prior to joining Marriott, Ramcheran worked for Walt Disney Parks and Resorts Online as a product manager overseeing guest profiles and helped launch a new RFID wearable technology: Disney MagicBand. The MagicBand is an innovative wearable technology that integrates the entire Disney vacation experience from Theme Park access to FastPass access to Disney PhotoPass to Resort Door Lock Entry to Stored Payment Method.

Ian Ramcheran, Director, Information Technology, Mobile Applications & Digital Technology, Marriott International

13:50 Roundtables (Choose Two – One Hour In Duration)

1.Addressing Customers In The Midst Of Irregular Operations – Facilitated by Jeff Ulrich, Senior Manager, Emerging Technology, United Airlines
2. How Does Where You're Coming From Influence Where You're Going: The Role Of Geography And Analytics Reporting In Destination Travel - Facilitated by Norman Brauns, CEO, PACIFIC
3.Delivering For The Millennial-Generation Business Traveler: Fast And Free Wi-Fi, Grab And Go Food & Other Tailored Offerings – Facilitated by Devin Sung, Vice President, Digital Personalization, Marriott International
4.What Does The Future Connected Traveler Look Like? How Will Emerging Technologies Impact Service Delivery? – Facilitated by Jim Abramson, Vice President, Mobile/Digital Technology, Marriott International and Ian Ramcheran, Director, IT Business Partnership & Planning, Marriott International
5.Balancing In-House Capabilities With Solution Providers – What Are Your Core Competencies? – Facilitated by Steven Toy, Senior Vice President & General Manager, Fareportal Media Group
6.Beacons: Transforming The Travel Experience – Facilitated by Francisco Trejo, Senior Director, eCommerce, Hilton Worldwide
7.Optimize Your Path To Purchase: Understanding The Opportunity Of Ancillary Products In Digital Channels – Facilitated by Bob DuFour , President, Fusion
8.Using Customer Information To Deliver A Better Experience And Increase Value – Facilitated by Matt Naeger, Executive Vice President, Digital Strategy, Merkle
9.The Future of Digital Travel Marketing Is Contextual – Facilitated by Dave Frankland, Chief Strategy Officer, Strongview
10.Enhancing Website Accessibility – Facilitated by Brooke Brooks, Lead Information Architect, Southwest Airlines
11.How To Incorporate Programmatic Into Your Overall Marketing Program – Facilitated by Bill Guild, Vice President, Marketing, ChoiceStream
12. Optimizing The Booking Journey - Facilitated by Michael Wilson, Senior Director of Product Management, Webtrends
13. Data Means Nothing! Information Is Power! – Facilitated by Charlie Calabrese, Vice President of Operations, Performance Horizon
14. Maximizing Mobile Moments: Make It Easy, Make It Fun, Make It For Me - Facilitated by Alyssa Meritt, Head of Strategic Consulting, Urban Airship

Smartphones are the entertainment and helpmate of an on the go traveler. They are also 1:1 insights engines. This roundtable discussion will address how mobile is enhancing travel while providing a richer view into the interests and needs of travelers. Learn tips to start or accelerate your mobile program.