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Keau Katsunuma

Customer Experience Manager
Airbnb

Keau manages Airbnb's Global Customer Love Program which creates magical experiences to foster brand loyalty.

Over the past four years, Keau had helped scale Airbnb's customer experience team from a handful of employees to 700 worldwide.

Born in Hawaii, travel and hospitality has always been in his blood. Experience in wholesale travel and tour operations in Hawaii and time share sales and operations in Seattle.

Check out the incredible speaker line-up to see who will be joining Keau.

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Day Two - Tuesday, April 28: The Customer Journey: Preparation, Experience & Building Customer Loyalty

Tuesday, April 4th, 2017

Digital Travel 2015 (past event)

View the Latest Edition of Digital Travel Here

Keau Katsunuma

Day Two - Tuesday, April 28: The Customer Journey: Preparation, Experience & Building Customer Loyalty

11:25 Social Media & Customer Experience: How To Surprise And Delight Your Community