James Zito, Executive Vice President & Chief Revenue Officer at Chelsea Hotels
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James Zito


Executive Vice President & Chief Revenue Officer
Chelsea Hotels

Check out the incredible speaker line-up to see who will be joining James.

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Day Two - Tuesday, April 28: The Customer Journey: Preparation, Experience & Building Customer Loyalty

Tuesday, April 4th, 2017


10:55 Panel Session: Ancillary Products: Where Do They Fit In The Customer Journey

• Customers are more open to seeing ancillary products earlier in the process, even though many of these purchases are still made on-site (at airport or hotel front desk)
• Seizing the opportunity to increase ancillary sales during booking
• Effectively executing upsells and cross-sells