Digital Travel 2015 (past event)
April 27 - 29, 2015
Contact Us: 1.888.482.6012
Edward Perry
Head of Partnerships, Americas
HRS - The Hotel Portal
Check out the incredible speaker line-up to see who will be joining Edward.
Download The Latest AgendaDay One - Monday, April 27: The Customer Journey: Dreaming, Planning & Booking
Saturday, March 4th, 2017
15:50 Panel Session: Decision Verification – The Role Of Friends & Family And Review Sites During The Planning Process
You’ve been inspired and have decided on a destination. But how do you decide where you’re going to stay? What you’re going to do during the day? What’s the definition of a “can’t miss” activity in your destination of choice? Social networks, review sites, photos & videos are increasingly influential in determining traveler choices. Learn how you can stay on top of the action.
Day Two - Tuesday, April 28: The Customer Journey: Preparation, Experience & Building Customer Loyalty
Tuesday, April 4th, 2017
09:20 Panel Session: How Can You Deliver The Right Customer Experience Between Booking And Departure?
• Remembering that not every touch point has to be transactional: Providing relevant information that builds excitement around a trip
16:10 Panel Session: Collecting & Sharing Guest Feedback To Drive Bookings & Improve Operations
• Distributing post-stay surveys and driving social sharing of positive reviews to increase exposure and bookings
• Using reviews to improve operations, guest satisfaction and loyalty
• Ensuring that survey responses and guest records in your database are intertwined: Building greater knowledge about guest preferences to make future marketing messages more relevant
• Handling less favorable feedback: When to intervene with a phone call from guest services or a general manager?
• Using reviews to improve operations, guest satisfaction and loyalty
• Ensuring that survey responses and guest records in your database are intertwined: Building greater knowledge about guest preferences to make future marketing messages more relevant
• Handling less favorable feedback: When to intervene with a phone call from guest services or a general manager?