Edward Mady, Regional Director of West Coast USA and General Manager at The Beverly Hills Hotel And Bungalows
The Beverly Hills Hotel And Bungalows Logo

Edward Mady


Regional Director of West Coast USA and General Manager
The Beverly Hills Hotel And Bungalows

Check out the incredible speaker line-up to see who will be joining Edward.

Download The Latest Agenda

Day Two - Tuesday, April 28: The Customer Journey: Preparation, Experience & Building Customer Loyalty

Tuesday, April 4th, 2017


09:20 Panel Session: How Can You Deliver The Right Customer Experience Between Booking And Departure?

• Remembering that not every touch point has to be transactional: Providing relevant information that builds excitement around a trip