Chelsie McLaughlin is the Operations Manager for the Reputation Management/Customer Relations Teams for Choice Hotels International. Chelsie has 10 years’ experience in the Hospitality and Customer Service Industries and has worked direction at hotels and at the corporate level. She has led teams in both Customer Service and Online/Social Media Management and is skilled in providing hiring, training, and operational support. Chelsie attended the University of North Dakota and Minot State University where she graduated with a degree in Public Relations, Advertising, and Mass Media. Chelsie started the Reputation Management Department for Choice Hotels and oversees the team responding directly to customers in social media forums as well as providing counseling to hotel management to ensure a higher level of customer service and retention in the ever-expanding online world.